Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I bought a phone ( from geekbuying in 16/11/2016 (almost one full year ago). They sent a defective phone (Network did not worked) and I have been explaining every time I contact the support person (Shirley) over and over again (they do now read the previous emails or let me talk to the supervisor) - order 3852583.

For short: I bought a phone from Spain warehouse to avoid customs. The phone was defective and I returned it to the Spain warehouse. I paid more to get a new replacement phone. The replacement was sent, against my will, from China, Customs taxes got applied.

Support said they would be responsible and would refund it as it was their mistake.

Now I only got partially refunded. I just want the money I overspent refunded, and I should had not paid, and never ever have business with this company again.

Product or Service Mentioned: Letv Mobile Leeco Le Max 2 Cell Phone.

Reason of review: Poor customer service.

Monetary Loss: $234.

Preferred solution: Full refund.

I didn't like: Non-existent customer service, Do not take responsebility, Not trustworthy, Are not honest people.

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