Geekbuying - NEW ONE PLUS PHONE DEAD ON ARRIVAL
SAW GREAT PRICE FOR NEW PHONE.I NEEDED A REPLACEMENT FOR 4 YR OLD ANDROID SAMSUNG.
NEW PHONE ARRIVED AND WILL NOT CHARGE, TURN ON, OR CONNECT TO COMPUTER. FOR THE PAST WEEK AND A HALF I HAVE SPENT HOURS TRYING TO CONTACT CUSTOMER SERVICE THRU THEIR SUPPORT EMAIL, AFTER SALE SUPPORT, AND CUSTOMER SERVICE LIVE CHAT. I STILL HAVE A BRAND NEW NON WORKING DEVICE.
THIS COMPANY IS QUICK TO TAKE YOUR MONEY AND NON-EXISTENT IF YOU NEED TO RESOLVE A PROBLEM.I AM READY TO NOTIFY THE FAIR TRADE COMISSION AND MY BANK TO RECIND PAYMENT OF FUNDS TO THIS COMPANY.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $170. The author is overall dissatisfied with Geekbuying. The most disappointing about oneplus phone from Geekbuying was non-existent customer service , but reviewer liked competitve pricing. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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