Update by user Dec 06, 2018
Update 12/06/2018 after identifying the problem, geekbuying promptly refunded the first order.
Original review posted by user Nov 28, 2018
First purchase on geekbuying, disappointed with the after sale, they ignore the information I sent on the trackink of my order, which was blocked in customs due to the incorrect information in the invoice, which was filled by geekbuyng . Unfortunate attitude of the company, now I am without the device and without the value to can buy another smartphone.
The responsibility for completing the invoice was from the company, I paid for a product that I do not even know if I will receive, thanks to the incorrect information they presented.
Now they tell me that I must wait to see if the item returns to them and that they will analyze the reason yet, without regard by the client. Order number 4731747.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $271.
Preferred solution: Full refund.
Geekbuying Cons: Customer service, Customer care.
Location: Sao Paulo, Sao Paulo